info@fsbgroup.ca
(905) 731-5177Reporting a Claim
Efficient and Supportive Claims Process.
Reporting a Claim
FSB is committed to being there for you during emergencies or unexpected losses to ensure your claim is dealt with professionally, promptly and with compassion.
If you have had an accident or loss, we are available between the hours of 9am to 5pm, Monday through Friday to help you report the claim and help guide you through the process.
We understand this can be a tiring time and we will do our best to alleviate the stress that comes with it.
To help you beer here are some steps you should take before calling us:
Record & Recall
Write down all information and circumstances about the incident as close to the time of the incident so you do not forget important details.
Time Stamp
Write down the date and time of the incident.
Exchange Details
Obtain details from the other party involved. For example, in an auto accident be sure to record the other driver’s license, vehicle and insurance information.
Document and Capture
Create a full list of damages, if possible take photos of all and take inventory of missing or damaged property.
Police Report Retrieval
If the police were at the scene, obtain the policy report number, officer’s name and badge number.
Relevant Factors
Record any other relevant information that you feel will impact the outcome of the claim.
Please contact us immediately after a claim occurs in order for us to help start the claims process and assist you.
We can be contacted between the business hours of 9:00am and 5:00pm, Monday through Friday, call (905) 731-5177 and your call will be directed to the appropriate person.