Claims – Reporting a Claim

FSB is concerned with providing you the best possible insurance solution for your needs. We also want to ensure that if there is an emergency or a loss we are here to make sure you are taken care of.

During the business hours of 9:00am and 5:00pm, Monday through Friday, the FSB group is here to speak to you in person about any insurance claim you need to report and to make sure that it is dealt with professionally, in a timely manner and with compassion.

We understand this can be a trying time and we want to alleviate this stress associated with this process. For us to help you better there are some steps you want to take before calling us:

  • Write down all information and circumstances about the incident as close to the time of the incident so you do not forget important details
  • Write down the date and time of the incident
  • A full list of damages
  • Any other relevant information that you feel will impact the outcome

Please contact us immediately after a claim occurs in order for us to start the claims process and assist you.

We may be contacted between the business hours of 9:00am and 5:00pm, Monday through Friday, call 1877-731-5177 or 905-731-5177 and your call will be directed to the appropriate person.